Legal
Refund policy
Draft. This page is not yet in effect and will be completed before payments open.
In short
Credit purchases are final: we don't refund unused credit or a purchase you've changed your mind about. We do refund billing errors, charges you didn't authorize and service we fail to provide, and we honor the cancellation rights consumer law gives you, listed below. Nothing in this policy limits a right or remedy that the law doesn't allow us to exclude.
What you buy
Lyber credit is a prepayment for using the Lyber API at the per-token prices published when each request runs. It's added to your account as soon as the payment is confirmed. Purchased credit doesn't expire, has no cash value, and can't be transferred, withdrawn or exchanged for USDC. Before you pay, checkout shows the amount and whether models are available yet.
All sales are final
Except as this policy describes, we don't refund unused credit, a purchase you no longer want, credit left over when you stop using Lyber or close your account, or credit spent on requests that ran as sent. This applies to card and USDC payments alike.
When we always refund
Billing errors and duplicate charges. Charges you didn't authorize, once we've verified them. A payment we accepted but couldn't turn into credit. And the service itself: if Lyber isn't provided as described or with reasonable care and skill, for example if the models you paid to use never become available to your account, we fix it, and where we can't within a reasonable time, we reduce the price or refund the unused credit.
Cancellation rights for consumers
Some countries let consumers cancel an online purchase within a set period. If you buy as a consumer in one of them, you can cancel a credit purchase within that period and we refund the credit from that purchase you haven't used; credit used before you cancel is paid for at the published prices. The right for a purchase ends once all of its credit has been used. EU and EEA countries and the United Kingdom: 14 days from purchase. Brazil: 7 days. Argentina: 10 days (botón de arrepentimiento). South Korea: 7 days. Saudi Arabia: 7 days, if the credit hasn't been used. Where another country's law gives you a similar right, we honor it too.
How to cancel a purchase
Use Withdraw from a purchase (lyber.ai/withdraw), which needs no sign-in, or send any clear statement to our support address. We confirm receipt by email, with the date and time we received it, and refund within 14 days (in South Korea, within 3 business days) to the original payment method at no cost to you: a card refund through Stripe, or USDC back to the wallet that sent it.
Australia and New Zealand
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. If a failure does not amount to a major failure, you are entitled to have it fixed in a reasonable time, and if that is not done, to cancel and get a refund of the unused portion. Consumers in New Zealand have similar rights under the Consumer Guarantees Act.
When we close your account or stop the service
If we close your account for a reason other than a serious breach of our terms, such as fraud or abuse, or if we discontinue Lyber, we refund your unused purchased credit.
Changes to prices and models
Each request is charged at the price published when it runs. If a change we make materially reduces what your purchased credit can buy, we tell you first, and consumers can ask for a refund of unused purchased credit within 30 days of that notice.
Promotional credit
Free, welcome, referral and other promotional credit has no cash value, is never refunded and can't be transferred or redeemed for USDC. A promotion can have its own eligibility, limits and expiry, shown when it's granted. Reversing a paid charge never turns promotional credit into refundable purchased credit.
Business customers
If you buy for a business, the consumer cancellation rights above don't apply unless your local law treats your purchase as a consumer purchase; in Australia, for example, purchases up to A$100,000. Billing errors, unauthorized charges and service we fail to provide are refunded for every customer.
Disputes and chargebacks
Contact us about any charge you don't recognize. You can always go to your card issuer instead, and we never penalize anyone for using their legal rights. While a payment dispute is open, the credit from that payment may be held; a confirmed refund or a lost dispute removes it from your balance.
How to reach us
Use the contact details on lyber.ai/support. Include your payment ID or Solana transaction signature, the date and the amount. Never send an API key, recovery key, full card number or security code; we may verify ownership through a secure process instead.